-Order Timeline-

We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Care for your new product(s) by:

Tshirts:

See care instructions on tag.  Otherwise, these should be only washed with like colors. You can certainly machine wash the garments in warm water that is around 104°F/40°C. Keep in mind that you should only use non-chlorine bleach if necessary and do not iron the decorated (printed) areas. If the garments require dry-cleaning, you can use any solvent except the trichloroethylene. Tumble-dry these garments on medium.

Mugs:

Wash by hand or on the top rack of your dishwasher.

Your product(s) can be damaged if:

Left out or exposed too long to direct sunlight.

(Or if left out in the path of a toddler ;-))

Size chart (if applicable)

Please use our size chart to prevent errors in ordering.

-Custom Orders-

At this time, no custom orders will be taken.  If you would like to submit an idea for a printed product, please contact us by email at –> info@saltysunbeam.com

-Shipping-

Our company ships through the following carriers

USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx

*If your package is lost in transit, no worries! We will reprint it and resend it at no cost to you. However, if the tracking information for the package states that it has been delivered, SaltySunbeam would unfortunately not take responsibility.

*If your item was damaged in transit, we ask for photo verification of the damaged goods sent to info@saltysunbeam.com, then we’ll gladly send a replacement.

Shipping Cost calculations

We do our best to apply fair shipping costs to each order.  Shipping is calculated by using live rates.  Lives rates are calculated based on the exact weight and destination of the order. They’re also the only shipping method that offers express options, like FedEx Standard Overnight or FedEx international rates. Live rates are often cheaper than the flat rates.

Tshirts:

To First t-shirt Each additional t-shirt First sweatshirt Each additional sweatshirt
USA $5.00 $0.75 $8.00 $2.00

Mugs:

To First item Each additional item
USA $6.95 $5.00

Totes:

To First item Each additional item
USA $5.00 $0.75

iPhone Covers:

To First item Each additional item
USA $3.50 $0.75

* We offer free shipping NATIONALLY on all orders over $75

Timeline

Selecting expedited shipping during checkout does not ensure a faster printing/processing time. Your product may still need 5-7 days to be processed. Then, after printing & processing, expedited shipping guarantees arrival within 1-3 business days via FedEx.

-Returns-

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

If your item was damaged in transit, we ask for photo verification of the damaged goods sent to info@saltysunbeam.com, then we’ll gladly send a replacement.

If you simply wish to exchange the item for a different size or color, you will be responsible for paying the additional shipping costs for the exchange/return.

Additional non-returnable items:

* Gift cards (coming soon!)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

-Refunds (if applicable)-

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@saltysunbeam.com.

-Sale Items (if applicable)-

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

-Exchanges (if applicable)-

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@saltysunbeam.com.

Shipping

To return your product, you should mail your product to: 19749 Dearborn St / Chatsworth, CA 91311

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.